Ram Print and Communications is seeking a Customer Service, Production and Sales Support team member.

This is a front-counter position responsible for answering incoming calls, e-mails, working with walk-in customers, production work and support of our dedicated sales department.

You will work directly with new and existing customers to create and manage the order process. Responsibilities can include, but are not limited to: order intake, pricing, art directing, pre-production and production.

This position requires a friendly outgoing individual with strong communication, phone and computer skills. Must be able to listen to the explanation of a concept for desired end product, determine best method to achieve, and express it clearly in multiple and varying ways to your team and client/customer. 

Required:
• Professional appearance and conduct
• Professional manner, in both verbal and electronic communications
• Remain calm while under pressure from customer(s) and timeline(s)
• Superior English verbal and written communication skills
• Able to multitask
• Resilient and Resourceful
• Quick learner and willing to learn
• Have an excellent sense of humor
• Able to work alone and as a team member
• Ability to lift and move 40lbs mulitiple times a day

Desired:
• Able to manage print files in various digital formats
• Explain to customer how to make files print ready
• 2+ years' experience in customer service
• Familiarity with paper types, weights, and textures.
• Work Saturdays, occasionally

Bonus:
• Manipulate digital files from customer and make print ready (.AI, .PSD, .QXP, .PDF, .INDD, DOCX, etc.)
• Work in both PC and MAC platforms
• Additional language skills
• Web design
• Management experience
• Artistic training or nature

Compensation depends on experience. You can expect 32-/+ hours weekly, flexibility is available.

Ram Print and Communications, LLC, is a family-owned and operated, full service custom printing shop, serving clients since 1970. Offering offset, digital and wide format printing. Our customer's satisfaction is our utmost goal. We are committed to providing clients with the personal, prompt and professional service they deserve, while having fun at the same time.

If you would like to join this great team, submit resume and cover letter to: careers@ramprint.com

TO BE CONSIDERED YOU MUST PUT THE WORD 'Glitter' IN THE SUBJECT LINE OF YOUR E-MAIL and ANSWER THE FOLLOWING QUESTIONS IN THE BEGINNING OF YOUR COVER LETTER: (Hint: it is okay to look up answers, but tell us know where you found them.)

1. What year was Ram Print established? 
2. What does CMYK stand for? 
3. What pay rate are you asking for?
4. How many sheets of paper in a ream?


 
 
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