Customer Service, Production and Sales Support Team Member, Part-Time or Full-Time

This is a front-counter position responsible for answering incoming calls, and e-mails, working with walk-in customers, production work and support of our sales and graphic design departments. You will work directly with new and existing customers to create and manage their orders. Responsibilities can include, but are not limited to: order intake, pricing, art directing, pre-production, and production. We are open Monday through Friday, 10am to 6pm, so no weekends.

This position requires a friendly, outgoing, charismatic individual with strong communication and computer skills. You must be able to listen to the explanation of a concept for the desired end product, determine reasonable method to achieve it, and express it clearly in multiple and varying ways back to the client and to your team to ensure everyone understands.

Required (as in a must):
• Professional manner, in both verbal and electronic communications, as well as appearance and conduct.
• Good with people.
• Able to remain calm while under pressure from customer(s) and timeline(s).
• Superior English, both verbal and written.
• Solid knowledge in the use of Microsoft platform applications such as Word, Excel, Outlook, Google Chrome and more.
• Able to multitask.
• Quick learner and willing to learn.
• Have an excellent sense of humor and patience.
• Able to take direction and constructive feedback.
• Able to work alone and as a team member.
• Resilient, resourceful and can move quickly / hustle (literally move quickly)
• Assist in keeping the store organized, clean and tidy.
• Ability to lift 40lbs, able to stand/walk or sit for 4+ hours, able to frequently push, pull, squat, bend, twist, reach, climb with or without reasonable accommodation and have fine manipulation motor skills.

Desired (such as would be really helpful):
• Able to manage print files in various digital formats
• Explain to the customer how to make files print-ready
• 2+ years' experience in customer service
• Familiarity with paper types, weights, and textures.

Bonus (like… would be super awesome but don’t panic if not):
• Manipulate digital files from customer and make print ready (.AI, .PSD, .QXP, .PDF, .INDD, DOCX, etc.)
• Work in both PC and MAC platforms
• Additional language skills
• Web design
• Management experience
• Artistic training or nature

Compensation depends on meeting required, desired and bonus experience, but can vary from $17 - $20 per hour, starting. You can expect 20+/- hours weekly for part-time. Full-time is available after a few months and would be 37+/- hours plus benefits (medical and dental).

Ram Print is a family-owned and operated, full-service custom printing shop, established in 1970. Offering offset, digital and wide format printing. Our customers satisfaction is our utmost goal. We are committed to providing clients with the personal and professional service they deserve while having fun at the same time.

If you would like to meet us to see if you’d like to join this creative team, submit your resume and cover letter with the following, put the word 'Glitter - ’ and your name in the subject line of your e-mail. At the beginning of your cover letter answer the following five questions. 

  1. What year was Ram Print established?
  2. What does CMYK stand for?
  3. Is vellum the same as tracing paper?
  4. How many sheets of paper in a ream of 20# paper?  
  5. Name three overly used fonts? 

You can look up the answers and yes, this is a test to make sure you can follow directions.

E-mail us at careers@ramprint.com.  We will e-mail you back confirming that we received your e-mail.


 
 
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